Subject: Ticket Assigned - Conversation with Razel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 11:31:34 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Razel Razel                    Hi. I placed an order for delivery as it showed that it could be delivered today, however upon payment confirmation, it said etd would be tomorrow.           03:18 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:18 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:18 PM, 03rd Jan                     Razel                    1           03:18 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Razel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:18 PM, 03rd Jan                     Razel                    1           03:18 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:18 PM, 03rd Jan                     Razel                    9408712193           03:19 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            03:19 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:19 PM, 03rd Jan                     Razel                    2           03:19 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:19 PM, 03rd Jan                     Razel                    1           03:19 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:19 PM, 03rd Jan                     Razel                    [email-masked]           03:20 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:20 PM, 03rd Jan                   Mais                   Hi Razel, I am Mais, thank you for contacting us, how may I assist you today?           03:23 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408712193           03:23 PM, 03rd Jan                     Razel                    Hi Mais, good afternoon.           03:23 PM, 03rd Jan                     Razel                    I placed an order for delivery as it showed that it could be delivered today, however upon payment confirmation, it said etd would be tomorrow.           03:23 PM, 03rd Jan                     Razel                    I would just like to check if it can be changed for pick up or anything to get it today?           03:24 PM, 03rd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the dely.           03:24 PM, 03rd Jan                   Mais                   after checking your order, it turns that the expected date of delivering the order is 3-1-23, so please allow us the time so that we can contact you and deliver your order successfully           03:24 PM, 03rd Jan                     Razel                    Yes, but upon checking on the app it still under process?           03:25 PM, 03rd Jan                     Razel                    Okay, because on the sms, it said tomorrow, 4-1-22           03:25 PM, 03rd Jan                     Razel                    23 rather           03:26 PM, 03rd Jan                   Mais                   yes the order is under processing and delivering, please allow us the time and we will do our best to deliver the order at the soonest we can.           03:26 PM, 03rd Jan                     Razel                    If it won’t be delivered today, can the address be changed for delivery tomorrow?           03:27 PM, 03rd Jan                   Mais                   in case the order has not been delivered today, please contact us and provide us with the new address and we will do the needful           03:29 PM, 03rd Jan                     Razel                    Alrightz thank you.           03:29 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           03:30 PM, 03rd Jan                     Razel                    Thank you, Mais. That would be  all. I’ll just wait as it progress. Thank you again           03:30 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541060