Subject: Ticket Assigned - Conversation with Maria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 11:31:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Maria                    Hello.           03:22 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:22 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:22 PM, 03rd Jan                     Maria                    1           03:22 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Maria , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:23 PM, 03rd Jan                     Maria                    1           03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:23 PM, 03rd Jan                     Maria                    9408190463           03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223003874    You can also easily track your order from My Account > Order History.             03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:23 PM, 03rd Jan                     Maria                    2           03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:23 PM, 03rd Jan                     Maria                    1           03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:23 PM, 03rd Jan                     Maria                    [email-masked]           03:23 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:23 PM, 03rd Jan                   Mais                   Hi Maria, I am Mais, thank you for contacting us, how may I assist you today?           03:24 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408190463           03:25 PM, 03rd Jan                     Maria                    Hello. I requested for an urgent delivery of the products I purchased on centrepoint. The track info says: out for delivery since 9:30am but haven't reached yet. I have a flight at 7pm.           03:25 PM, 03rd Jan                     Maria                    Can you please inquire where the package has reached?           03:25 PM, 03rd Jan                   Mais                   We have checked for you and found via your order tracking number that your order (9408190463) has been out for delivery on (Jan 3\23), and we hope it will be delivered to you as soon as possible.           03:25 PM, 03rd Jan                   Mais                   kindly accept our full apology that we are unable to determine the specific place of the order, but it is on it's way and it will be delivered at the soonest           03:25 PM, 03rd Jan                     Maria                    I have to leave for the airport in a few hours.           03:25 PM, 03rd Jan                   Mais                   please allow us the time so that we can contact you and deliver your order successfully           03:26 PM, 03rd Jan                     Maria                    Alright. Do you have any information of the rider/delivery company?           03:26 PM, 03rd Jan                     Maria                    Alright           03:26 PM, 03rd Jan                   Mais                   kindly note that the courier of your order is LMG, and we regret to inform you that we do not have the courier's numbers, however he will contact you before delivering the order           03:27 PM, 03rd Jan                   Mais                   You can also track the delivery of the order via the website (https://bit.ly/3v0Daf7) through the tracking number (FP010223003874).           03:28 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           03:29 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:30 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541056