Subject: Ticket Assigned - Conversation with Amal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 09:37:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amal Amal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amal Bot:  Hi amal, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4708580075 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0103230004373     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97460067610            01:28 PM, 03rd Jan                   Mais                   Hi Amal, I am Mais, thank you for contacting us, how may I assist you today?           01:29 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 4708580075           01:29 PM, 03rd Jan                     Amal                    Hi I would like to know what time my order will arrive           01:29 PM, 03rd Jan                     Amal                    By what time           01:30 PM, 03rd Jan                   Mais                   We have checked for you and found via your order tracking number that your order (4708580075) has been out for delivery on (Jan 3\23), and we hope it will be delivered to you as soon as possible.           01:30 PM, 03rd Jan                     Amal                    And when I try to track it it says no results found           01:30 PM, 03rd Jan                     Amal                    I know it will be delivered today           01:30 PM, 03rd Jan                     Amal                    I’m asking what time today           01:31 PM, 03rd Jan                   Mais                   we regret to inform you that we are unable to determine a specified time, but you will be contacted before delivering the order, so please arrange with the courier to deliver your items at your specified time           01:31 PM, 03rd Jan                     Amal                    Is there an Estimated time ?           01:31 PM, 03rd Jan                   Mais                   kindly allow us till 9 PM as a maximum so that the order can be delivered and we will do our best to deliver it earlier           01:31 PM, 03rd Jan                     Amal                    Can the order come later on the day           01:31 PM, 03rd Jan                   Mais                   you can arrange with the courier to deliver the order at the time you prefer           01:32 PM, 03rd Jan                   Mais                   You can also track the delivery of the order via the website (https://bit.ly/3v0Daf7) through the tracking number (FC0103230004373).           01:32 PM, 03rd Jan                     Amal                    I prefer 9/10 pm           01:32 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           01:32 PM, 03rd Jan                   Mais                   kindly note that you will be contacted, so please ask the customer to deliver the order at your specified time           01:32 PM, 03rd Jan                     Amal                    Who is it delivered by           01:32 PM, 03rd Jan                     Amal                    What service           01:33 PM, 03rd Jan                   Mais                   kindly note that the courier of the order is LMG, you can track the delivery of the order via the website (https://bit.ly/3v0Daf7) through the tracking number (FC0103230004373).           01:33 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           01:34 PM, 03rd Jan                     Amal                    Thank you           01:35 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:37 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5540410