Subject: Ticket Assigned - Conversation with Nihad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 08:03:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nihad Nihad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nihad, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:50 AM, 03rd Jan                     Nihad                    Hello           11:50 AM, 03rd Jan                   Mais                   Hi Nihad, I am Mais, thank you for contacting us, how may I assist you today?           11:51 AM, 03rd Jan                     Nihad                    Hi Mais           11:51 AM, 03rd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           11:51 AM, 03rd Jan                     Nihad                    The consultant informed me that someone will contact me for return at 9am. No one did...           11:52 AM, 03rd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           11:53 AM, 03rd Jan                   Mais                   Please give me a minute to check.           11:53 AM, 03rd Jan                   Mais                   regarding the order 4708282940 the return request has been created on 1-1-23, kindly note that the courier will collect your returns within 3-5 working days so please allow us 24-48 hours so that you can be contacted and the courier can collect your items           11:55 AM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           11:56 AM, 03rd Jan                     Nihad                    Someone contacted me yesterday but never contacted me again. And your colleague said 9am so?           11:56 AM, 03rd Jan                     Nihad                    Someone contacted me yesterday but never contacted me again. And your colleague said 9am so?           11:57 AM, 03rd Jan                   Mais                   please accept our full apology for the delay, please allow us 24 hours and the courier will contact you again and you can arrange with him to collect your returns at your specified time           11:59 AM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           12:00 PM, 03rd Jan                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           12:02 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5539855