Subject: Ticket Assigned - Conversation with .
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 15:12:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello           06:42 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:42 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:42 PM, 02nd Jan                     .                    1           06:42 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:42 PM, 02nd Jan                     .                    1           06:42 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:42 PM, 02nd Jan                     .                    9408211420           06:43 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            06:43 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 02nd Jan                     .                    2           06:43 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:43 PM, 02nd Jan                     .                    1           06:43 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           06:43 PM, 02nd Jan                     .                    [email-masked]           06:44 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           06:44 PM, 02nd Jan                     .                    Okay           06:51 PM, 02nd Jan                   Mais                   Hi Rana, I am Mais, thank you for contacting us, how may I assist you today?           06:52 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding your order 9408211420           06:52 PM, 02nd Jan                     .                    I received two items wrong from this order           06:52 PM, 02nd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:52 PM, 02nd Jan                     .                             06:54 PM, 02nd Jan                     .                    I received the sleeve less suits instead of the full sleeve suits           06:54 PM, 02nd Jan                     .                    Another item is the blanket its totally different than the one I ordered           06:54 PM, 02nd Jan                     .                    This was my order           06:54 PM, 02nd Jan                     .                    I received this           06:54 PM, 02nd Jan                   Mais                   please accept our full apology for this, w can arrange a collection process for the items, please confirm your wish about this           06:56 PM, 02nd Jan                     .                    Yes sure but will I receive the right products after or it will be refunded?           06:56 PM, 02nd Jan                   Mais                   kindly note that you will be refunded, so please confirm your wish about this           06:58 PM, 02nd Jan                     .                    Why not replace the items with the right ones?           06:58 PM, 02nd Jan                   Mais                   kindly note that the exchange service is not available           06:59 PM, 02nd Jan                   Mais                   and we are really sorry for this           06:59 PM, 02nd Jan                     .                    If i will place another order i will have to pay shipping fees because its under 200 aed           06:59 PM, 02nd Jan                     .                    But its not my fault why should i pay extra now for my items           06:59 PM, 02nd Jan                     .                    I also used shukran points how will that be compensated?           07:00 PM, 02nd Jan                     .                    Why should i pay delivery fees to get the right products if its a mistake from your side           07:03 PM, 02nd Jan                   Mais                   kindly note that the Shukran points will be refunded to your My Credit           07:04 PM, 02nd Jan                   Mais                   and we are really sorry for this, we will do our best to not repeat such mistakes again           07:05 PM, 02nd Jan                   Mais                   however, we will offer you 10 AED for the delivery charges, please confirm your wish about this           07:05 PM, 02nd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:07 PM, 02nd Jan                     .                    Yes okay           07:07 PM, 02nd Jan                   Mais                   please allow me a minute so i can raise the return request           07:07 PM, 02nd Jan                     .                    Alright           07:08 PM, 02nd Jan                     .                    Also i paid through tabby, how will the refund work ?           07:10 PM, 02nd Jan                   Mais                   the amount will be refunded to the same card which you paid from           07:10 PM, 02nd Jan                   Mais                   We would like to inform you that a return request has been created for the product dated on 2-1-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           07:11 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           07:11 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537657