Subject: Ticket Assigned - Conversation with Hasnaa El Kouch
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 15:08:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hasnaa El Kouch Hasnaa El Kouch                    Hi           06:39 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:39 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:39 PM, 02nd Jan                     Hasnaa El Kouch                    1           06:39 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello Hasnaa El Kouch , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:40 PM, 02nd Jan                     Hasnaa El Kouch                    1           06:40 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:40 PM, 02nd Jan                     Hasnaa El Kouch                             06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:41 PM, 02nd Jan                     Hasnaa El Kouch                    9408147951           06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:41 PM, 02nd Jan                     Hasnaa El Kouch                    1           06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:41 PM, 02nd Jan                     Hasnaa El Kouch                    9408147951           06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            06:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:41 PM, 02nd Jan                     Hasnaa El Kouch                    2           06:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 02nd Jan                     Hasnaa El Kouch                    1           06:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:42 PM, 02nd Jan                     Hasnaa El Kouch                    [email-masked]           06:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:42 PM, 02nd Jan                   Mais                   Hi Hasnaa, I am Mais, thank you for contacting us, how may I assist you today?           06:48 PM, 02nd Jan                     Hasnaa El Kouch                    Hi Mais           06:48 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding your order 9408147951           06:48 PM, 02nd Jan                     Hasnaa El Kouch                    I have rveved my order but incomplete           06:48 PM, 02nd Jan                     Hasnaa El Kouch                    One hoodie is missing           06:48 PM, 02nd Jan                     Hasnaa El Kouch                             06:49 PM, 02nd Jan                   Mais                   After checking your order, we found out that your order has been delivered completely, including Printed Sweatshirt with High Neck and Zip Closure           06:54 PM, 02nd Jan                   Mais                   could you please check again?           06:54 PM, 02nd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:58 PM, 02nd Jan                     Hasnaa El Kouch                    Hi           07:01 PM, 02nd Jan                     Hasnaa El Kouch                    Yes I am           07:01 PM, 02nd Jan                     Hasnaa El Kouch                    I did check and it wasn’t among the order           07:02 PM, 02nd Jan                     Hasnaa El Kouch                    This is the only thing that isn’t delivered           07:02 PM, 02nd Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:05 PM, 02nd Jan                   Mais                   we will get in touch with you at the soonest we can           07:05 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           07:05 PM, 02nd Jan                     Hasnaa El Kouch                    No but plz I need the order as I paid for it but not received           07:06 PM, 02nd Jan                   Mais                   we will check with the team and get beck to you at the soonest we can           07:06 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:08 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537639