Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:53:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0528262792            05:44 PM, 02nd Jan                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           05:48 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           05:48 PM, 02nd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:49 PM, 02nd Jan                   Mais                   Please note that the exchange service is not currently available for (Centerpoint) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (8006927) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the product you want to return online by logging in to your account and going to the order history and then clicking on the “order number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           05:52 PM, 02nd Jan                   Mais                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           05:52 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:52 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:53 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537244