Subject: Ticket Assigned - Conversation with Ameer
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:39:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ameer Ameer                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ameer Bot:  Hi ameer, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503428614            05:24 PM, 02nd Jan                   Mais                   Hi Ameer, I am Mais, thank you for contacting us, how may I assist you today?           05:27 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           05:27 PM, 02nd Jan                     Ameer                    Hello, I would like to return one item only from what I ordered           05:27 PM, 02nd Jan                     Ameer                    But when I want to return the item, I have to return all 3, how can i solve this issue?           05:27 PM, 02nd Jan                   Mais                   please share with us the order number and the names of the items you want to return as they are on the site           05:30 PM, 02nd Jan                     Ameer                    Order number 9407806785           05:30 PM, 02nd Jan                     Ameer                    Item name: Quilted Suede Zip Through Jacket with Hood and Pockets           05:31 PM, 02nd Jan                     Ameer                    Color: Green, Size: M           05:31 PM, 02nd Jan                   Mais                   Please give me a minute to check.           05:33 PM, 02nd Jan                     Ameer                    Sure take your time           05:33 PM, 02nd Jan                   Mais                   We would like to inform you that a return request has been created for the product from the order No. (9407806785) dated on (2-1-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           05:38 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:38 PM, 02nd Jan                     Ameer                    That is all thank you very much!           05:38 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537159