Subject: Ticket Assigned - Conversation with Wedad
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:34:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wedad Wedad                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  wedad Bot:  Hi wedad, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566792326            05:23 PM, 02nd Jan                     Wedad                    Okay           05:24 PM, 02nd Jan                   Mais                   Hi Wedad, I am Mais, thank you for contacting us, how may I assist you today?           05:24 PM, 02nd Jan                     Wedad                    Hi           05:24 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           05:24 PM, 02nd Jan                     Wedad                    I would like to return 2 things           05:24 PM, 02nd Jan                     Wedad                    But when i want to choose them they return the group           05:24 PM, 02nd Jan                     Wedad                    Like i want to return 2 jeans           05:25 PM, 02nd Jan                     Wedad                    But i cant choose them alone i have to choose tge whole group which contains stuff that i don't want to return           05:25 PM, 02nd Jan                   Mais                   please share with us the order number and the names of the items you want to return as they are on the site           05:25 PM, 02nd Jan                     Wedad                    Order number 9408297324           05:27 PM, 02nd Jan                     Wedad                    Solid Wide Leg Jeans with Button Closure and Distress Detail           05:27 PM, 02nd Jan                     Wedad                    Solid Skater Flare Jeans with Button Closure and Pockets           05:27 PM, 02nd Jan                     Wedad                    The Solid Wide Leg Jeans with Button Closure and Distress Detail botton fell off as i opened the package           05:28 PM, 02nd Jan                     Wedad                    Hello?           05:30 PM, 02nd Jan                     Wedad                    ?           05:31 PM, 02nd Jan                   Mais                   We would like to inform you that a return request has been created for the products from the order No. (9408297324) dated on (2-1-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           05:32 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:32 PM, 02nd Jan                     Wedad                    I received thr massage           05:32 PM, 02nd Jan                     Wedad                    Thank you so much           05:32 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537131