Subject: Ticket Assigned - Conversation with Mohamed
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:27:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Mohamed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohamed Bot:  Hi mohamed, what do you need help with? Customer:  ?Store Location Bot:    Looking for a Splash Fashions store near you? Just tap on the link below? and choose your city.   www.splashfashions.com/kw/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96596926547            05:12 PM, 02nd Jan                     Mohamed                    Hello           05:13 PM, 02nd Jan                   Mais                   Hi Mohamed, I am Mais, thank you for contacting us, how may I assist you today?           05:14 PM, 02nd Jan                     Mohamed                    hello           05:14 PM, 02nd Jan                     Mohamed                    I wanted to order some clothes but the earliest delivery time is thursday           05:14 PM, 02nd Jan                     Mohamed                    And I will travel thursday           05:14 PM, 02nd Jan                     Mohamed                    So I wanted to pick it up but I wanted to know when can I pick it up!           05:15 PM, 02nd Jan                     Mohamed                    ?           05:15 PM, 02nd Jan                     Mohamed                    Hello Mais?           05:16 PM, 02nd Jan                   Mais                   kindly note that the orders may take 24-48 working days to be processed and delivered, we are unable to determine a specified time, but we will do our best to deliver it at the soonest we can           05:16 PM, 02nd Jan                     Mohamed                    I mean if I want to pick it from the store when can I pick it up?           05:17 PM, 02nd Jan                   Mais                   within 48 hours start from the date of creating the order           05:17 PM, 02nd Jan                     Mohamed                    Ok could you help me to deliver my clothes earlier           05:18 PM, 02nd Jan                     Mohamed                    Than thursday           05:18 PM, 02nd Jan                     Mohamed                    Like tomorrow or Wednesday           05:18 PM, 02nd Jan                   Mais                   kindly note that we will do our best to deliver the order at the soonest we can           05:18 PM, 02nd Jan                     Mohamed                    I will order today           05:18 PM, 02nd Jan                   Mais                   thanks for shopping with us, make sure that we will do our best to deliver the order as soon as we can           05:19 PM, 02nd Jan                     Mohamed                    I understand but in the app it says it will be delivered on Thursday thats more than 48 hours           05:19 PM, 02nd Jan                     Mohamed                    am I talking to a bot?           05:20 PM, 02nd Jan                   Mais                   kindly note that the order may takes 24-48 hours, we are unable to determine a specified time, but we will do our best           05:20 PM, 02nd Jan                     Mohamed                    ???           05:20 PM, 02nd Jan                   Mais                   please accept our full apology, and we will do our best to process the order at the soonest we can           05:22 PM, 02nd Jan                   Mais                   Kindly note that you will get the expected date of collection while placing the order           05:24 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:24 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537091