Subject: Ticket Assigned - Conversation with S
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:22:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S S                    السلام عليكم           05:03 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:03 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:03 PM, 02nd Jan                     S                    2           05:03 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   "مرحبًا S، كيف يمكننا مساعدتك اليوم؟ ??  1 ? حالة الطلب 2 ? عملية الإرجاع 3 ? معلومات استرداد المبلغ 4 ? مواقع المتاجر 5? إعادة تعيين كلمة المرور الخاصة بك  أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب  To chat in English instead, type the word English"           05:03 PM, 02nd Jan                     S                    1           05:03 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   يرجى إدخال رقم الطلب للمتابعة.           05:03 PM, 02nd Jan                     S                    8184088480           05:03 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   "شكرًا، تم توصيل طلبك.  إن لم تستلم طلبك بعد أو استلمت فقط جزءًا منه.  يمكنك أيضًا تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي."           05:04 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   "قبل أن تغادر، أخبرني إذا ما كنت ساعدتك في استفسارك ?  أدخل 1 لاختيار نعم أدخل 2 لاختيار لا أدخل 3 للرجوع إلى القائمة الرئيسية ↪️"           05:04 PM, 02nd Jan                     S                    2           05:04 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   "هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ?  أدخل 1 لاختيار نعم أدخل 2 لاختيار لا أدخل 3 للرجوع إلى القائمة الرئيسية "           05:04 PM, 02nd Jan                     S                    1           05:04 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   يرجى إدخال عنوان البريد الإلكتروني           05:04 PM, 02nd Jan                     S                    [email-masked]           05:04 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا ?           05:04 PM, 02nd Jan                   Mais                   Hi Alghareeb, I am Mais, thank you for contacting us, how may I assist you today?           05:07 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding your order 8184088480           05:07 PM, 02nd Jan                     S                    yes           05:07 PM, 02nd Jan                     S                    i have order the baby breeza           05:07 PM, 02nd Jan                     S                    but now it doesn’t work well           05:07 PM, 02nd Jan                     S                    so what can i do           05:07 PM, 02nd Jan                     S                    it been just 4 months           05:08 PM, 02nd Jan                   Mais                   We see that you want to return your Baby Brezza Pro Advanced Baby Formula Dispenser which you ordered from our website in August.           05:11 PM, 02nd Jan                   Mais                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Aug 29, 2022), so we won't be able to initiate a return request here.           05:11 PM, 02nd Jan                     S                    i dont want to return           05:12 PM, 02nd Jan                     S                    i just want to somebody fix it           05:12 PM, 02nd Jan                     S                    it doesn’t came with warranty?           05:13 PM, 02nd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:14 PM, 02nd Jan                     S                    okay           05:15 PM, 02nd Jan                   Mais                   Thank you for your patience.           05:19 PM, 02nd Jan                     S                    welcome           05:19 PM, 02nd Jan                   Mais                   Kindly note that at this moment we do not have repair facility however we advise you to visit any nearest store along with invoice and check if possible they will assist you to fix it however we can not assure the same.           05:21 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:21 PM, 02nd Jan                     S                    no           05:21 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:22 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5537063