Subject: Ticket Assigned - Conversation with Ailyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 13:05:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ailyn Ailyn                    Good afternoon. I want to follow up delivery of my order #9408015382. It was out for delivery since 31/Dec           04:57 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:57 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:57 PM, 02nd Jan                     Ailyn                    1           04:57 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello Ailyn , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 02nd Jan                     Ailyn                    1           04:58 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:58 PM, 02nd Jan                     Ailyn                    9408015382           04:58 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP123022002408    You can also easily track your order from My Account > Order History.             04:58 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 02nd Jan                     Ailyn                    2           04:58 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 02nd Jan                     Ailyn                    1           04:58 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:58 PM, 02nd Jan                     Ailyn                    [email-masked]           04:59 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:59 PM, 02nd Jan                   Mais                   Hi Ailyn, I am Mais, thank you for contacting us, how may I assist you today?           05:00 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding your order 9408015382           05:00 PM, 02nd Jan                     Ailyn                    i am waiting for my order that was out for delivery since 31 of dec           05:00 PM, 02nd Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:00 PM, 02nd Jan                     Ailyn                    receive a msg saying that delivery failed as customer cannot be reached but have npt received any call at all           05:01 PM, 02nd Jan                     Ailyn                    0589093742           05:01 PM, 02nd Jan                     Ailyn                    business village block b #425           05:01 PM, 02nd Jan                     Ailyn                    port saeed           05:01 PM, 02nd Jan                   Mais                   Thank you for sharing the details.           05:03 PM, 02nd Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:03 PM, 02nd Jan                   Mais                   we will get in touch with you and deliver your items at the soonest we can.           05:03 PM, 02nd Jan                     Ailyn                    thank you           05:04 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           05:04 PM, 02nd Jan                     Ailyn                    no that all..thanks and happy new year           05:04 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day, and happy new year.           05:04 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5536939