Subject: Ticket Assigned - Conversation with Rameez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 12:32:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rameez Rameez                    Hi           04:21 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:21 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Hello Rameez , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:21 PM, 02nd Jan                     Rameez                    1           04:21 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:21 PM, 02nd Jan                     Rameez                    9407226873           04:22 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 25/12/2022             04:22 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:22 PM, 02nd Jan                     Rameez                    2           04:24 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:24 PM, 02nd Jan                     Rameez                    1           04:24 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:24 PM, 02nd Jan                     Rameez                    [email-masked]           04:24 PM, 02nd Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:24 PM, 02nd Jan                   Mais                   Hi Rameez, I am Mais, thank you for contacting us, how may I assist you today?           04:25 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding your order 9407226873           04:25 PM, 02nd Jan                     Rameez                    Yes           04:28 PM, 02nd Jan                     Rameez                    What’s the status           04:28 PM, 02nd Jan                     Rameez                    It’s been a week           04:29 PM, 02nd Jan                     Rameez                    No update yet           04:29 PM, 02nd Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:29 PM, 02nd Jan                   Mais                   we will get in touch with you at the soonest we can           04:29 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           04:30 PM, 02nd Jan                     Rameez                    That’s it           04:30 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5536754