Subject: Ticket Assigned - Conversation with Praveena
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 12:07:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Praveena Praveena                    I want to exchange to other size           03:44 PM, 02nd Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:44 PM, 02nd Jan                   MAX KW Whatsapp BOT                    Hello Praveena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:44 PM, 02nd Jan                     Praveena                    2           03:45 PM, 02nd Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:45 PM, 02nd Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:45 PM, 02nd Jan                     Praveena                    2           03:47 PM, 02nd Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:47 PM, 02nd Jan                     Praveena                    1           03:47 PM, 02nd Jan                   MAX KW Whatsapp BOT                   Please enter your email address           03:47 PM, 02nd Jan                     Praveena                    [email-masked]           03:47 PM, 02nd Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           03:47 PM, 02nd Jan                   Mais                   Hi Praveena, I am Mais, thank you for contacting us, how may I assist you today?           03:49 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           03:49 PM, 02nd Jan                     Praveena                    I just placed two return request           03:49 PM, 02nd Jan                     Praveena                    Is it possible to cancel my return request           03:50 PM, 02nd Jan                     Praveena                    I want to keep the items           03:50 PM, 02nd Jan                     Praveena                             03:51 PM, 02nd Jan                     Praveena                    Hi           03:52 PM, 02nd Jan                     Praveena                    As it's not possible to replace it with other size           03:53 PM, 02nd Jan                     Praveena                    I want M size instead of L           03:53 PM, 02nd Jan                   Mais                   Please give me a minute to check.           03:55 PM, 02nd Jan                     Praveena                    Yes           03:58 PM, 02nd Jan                   Mais                   we have canceled the return request successfully           04:02 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           04:02 PM, 02nd Jan                     Praveena                    Is it possible to exchange with other size ?           04:03 PM, 02nd Jan                     Praveena                    I want size M in both           04:04 PM, 02nd Jan                   Mais                   kindly note that the exchange service is no available for MAX products           04:06 PM, 02nd Jan                     Praveena                    Ok tnx           04:06 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5536620