Subject: Ticket Assigned - Conversation with Marien Reyes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 11:59:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marien Reyes Marien Reyes                    Hi           03:41 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:42 PM, 02nd Jan                     Marien Reyes                    1           03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello Marien Reyes , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:42 PM, 02nd Jan                     Marien Reyes                    3           03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:42 PM, 02nd Jan                     Marien Reyes                    2           03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:42 PM, 02nd Jan                     Marien Reyes                    1           03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:42 PM, 02nd Jan                     Marien Reyes                    [email-masked]           03:42 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:42 PM, 02nd Jan                     Marien Reyes                    ok           03:44 PM, 02nd Jan                   Mais                   Hi Marien, I am Mais, thank you for contacting us, how may I assist you today?           03:46 PM, 02nd Jan                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           03:47 PM, 02nd Jan                     Marien Reyes                    Hi, i purchased one item           03:47 PM, 02nd Jan                     Marien Reyes                    Last 15th of December 2022           03:48 PM, 02nd Jan                     Marien Reyes                    order no. 9405940672           03:48 PM, 02nd Jan                     Marien Reyes                    i call the contact center that i don't need it already           03:49 PM, 02nd Jan                     Marien Reyes                    then the guy said don't collect it then it will be refunded to me after 14 days           03:49 PM, 02nd Jan                     Marien Reyes                    but i see its still not refunded and they keep telling me last 31st to collect my order           03:50 PM, 02nd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:51 PM, 02nd Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:52 PM, 02nd Jan                   Mais                   we will get in touch with you at the soonest we can           03:52 PM, 02nd Jan                   Mais                   Is there anything else I can assist you with?           03:52 PM, 02nd Jan                     Marien Reyes                    Yes pls because i pay this via tabby and on 15th they gonna deduct again for me           03:53 PM, 02nd Jan                   Mais                   we will do the needful at the soonest we can           03:55 PM, 02nd Jan                     Marien Reyes                    hoping to receive an update on this soon           03:55 PM, 02nd Jan                   Mais                   make sure that we will do our best to solve this issue as soon as we can           03:59 PM, 02nd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:59 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5536562