Subject: New Reply Received - Conversation with Lana
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 30 Dec 2022 22:06:06 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with Lana  Ticket comment <div>I appreciate the help, but that did not fix the problem.  Although you say that [email-masked] is not in your database, that is the email listed in my account (please see attachment), and I am unable to change it.  As you can see from my previous emails the icloud account (not hotmail) has been recieving all the spam from home center, even after I blocked the company.  </div>
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<div>Is it possible to permanently close ALL my accounts with you? I am moving out of the UAE and I am not interested in recieving any communication from any of your stores.</div>
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<div>Thank you for taking the time to assist me.</div>
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<div>Best Regards,</div>
<div>Lana Radi<br><div><br></div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODM0OTAzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5n3qEvB__7YPKTWwKuPA44pvf8sLAdmK-mGX3MNy50c" data-id="2044008349035"><br><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODM0OTAzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MPuSP7HHwxuW51OjqFlHYhLrcOouL_FKXtaMtihS4dM" data-id="2044008349036"><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Dec 29, 2022, at 11:48 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Lana​,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We would like to inform you that we have been informed by the concerned team that the email ([email-masked]) is not in the database, instead we have unsubscribed the email [email-masked] that matched with the number 0501376362.</div>
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<div dir="ltr">Once again please accept our full apology, and thanks for your patient and understanding.<br><br>We are looking forward to hear from you soon. Please do not hesitate to contact us if you have any further queries.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495863