Subject: Note Added - [#5519023] Conversation with Luciana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 12:30:12 +0000

Hi ,    Sonam Tamang added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519023    Subject:  Conversation with Luciana   Requester: Luciana    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Dear Jainul,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We have called the customer and the case is resolved.</span></div>
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<div class="MsoNormal">Best regards,</div>
<div class="MsoNormal"><img width="239" height="203" style="width:2.4895in;height:2.1145in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODIxNTM4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tKM5LtbSOvhYmBLO_BDKi-ZTOVN6ppK6gsjCDqj8dPA" data-id="2044008215384"></div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Jainul Ameer Mohammed Hussain</a><br>
<b>Sent: </b>Thursday, 29 December 2022 1:01 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Sonam Tamang</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a><br>
<b>Subject: </b>RE: [#5519023] - Conversation with Luciana</div>

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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM4EC7F14AE2CE4F1DB233CB732C7A1462" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sonam</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Kindly request you to investigate in this and update the status…</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">M.Hussain</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 29, 2022 12:30 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5519023] - Conversation with Luciana</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Please assist us with this.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue description: The customer purchased some items from Centrepoint Dalma Mall as per the attached invoice, but when she opined her items she found that there is a
 missing item which is Essence Soft Touch Mousse Make-Up - 16 gms so please check and advise.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">As well, please note that the customer is asking to collect the item from WTC Mall Abu Duabi</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer's name: LUCIANA GALVAO</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer's contact number: +971585372887</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thanks for your help!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Mais.</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5519023:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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