Subject: Ticket Assigned - Conversation with Umair Adil
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 07:04:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umair Adil Umair Adil                    Hi           10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                    Hello Umair Adil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:40 AM, 29th Dec                     Umair Adil                    3           10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:40 AM, 29th Dec                     Umair Adil                    2           10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:40 AM, 29th Dec                     Umair Adil                    1           10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                   Please enter your email address           10:40 AM, 29th Dec                     Umair Adil                    [email-masked]           10:40 AM, 29th Dec                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           10:40 AM, 29th Dec                   Mais                   Hi Umair, I am Mais, thank you for contacting us, how may I assist you today?           10:41 AM, 29th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:42 AM, 29th Dec                     Umair Adil                    Still I can't get any refund           10:42 AM, 29th Dec                   Mais                   Could you please share your order number so that I can assist you further?           10:42 AM, 29th Dec                     Umair Adil                    Did you checked plz where is problem           10:43 AM, 29th Dec                     Umair Adil                    Ok           10:43 AM, 29th Dec                     Umair Adil                             10:43 AM, 29th Dec                     Umair Adil                    1 month finsh           10:44 AM, 29th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:45 AM, 29th Dec                     Umair Adil                    Plz           10:45 AM, 29th Dec                   Mais                   sorry for the delay, we are still checking           10:50 AM, 29th Dec                   Mais                   We would like to inform you that we have processed the refund of amount KWD2.25 on 12/10/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:53 AM, 29th Dec                     Umair Adil                    Sir already 1 month finshed           10:53 AM, 29th Dec                     Umair Adil                    2 time you say regarding payment method 7 to 14 days           10:54 AM, 29th Dec                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you in the best way           10:54 AM, 29th Dec                     Umair Adil                    Sir you mean m contact my bank           10:55 AM, 29th Dec                     Umair Adil                    Sir yesterday I get my salary in my account           10:56 AM, 29th Dec                     Umair Adil                    But not showing that petricular amount deposited           10:56 AM, 29th Dec                   Mais                   kindly contact your bank regarding the amount KWD2.25 and in case it has not been appeared please let us know so that we can check for you further           10:58 AM, 29th Dec                     Umair Adil                    Ok           10:58 AM, 29th Dec                     Umair Adil                    Form your sid deposit that           10:59 AM, 29th Dec                   Mais                   kindly note that we have processed the refund successfully from our end, and in case you have not receive it please check with your bank           11:01 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           11:01 AM, 29th Dec                     Umair Adil                    Ok           11:02 AM, 29th Dec                     Umair Adil                    Thanks           11:02 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519307