Subject: Ticket Assigned - Conversation with Rohini Carvalho
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 06:45:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rohini Carvalho Rohini Carvalho                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi rohini carvalho, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 AM, 29th Dec                     Rohini Carvalho                    K           10:26 AM, 29th Dec                   Mais                   Hi Rohini, I am Mais, thank you for contacting us, how may I assist you today?           10:27 AM, 29th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           10:27 AM, 29th Dec                     Rohini Carvalho                    164807333 solo cardigan long sleeves           10:28 AM, 29th Dec                   Mais                   could you please elaborate your query about the item 164807333 solo cardigan long sleeves?           10:30 AM, 29th Dec                     Rohini Carvalho                    Wen I will get refund           10:32 AM, 29th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           10:32 AM, 29th Dec                   Mais                   could you please share the order number?           10:32 AM, 29th Dec                     Rohini Carvalho                    He many times I have to send           10:33 AM, 29th Dec                     Rohini Carvalho                    164807333solid cardigan with long sleeves and hood           10:34 AM, 29th Dec                   Mais                   please share with us the order number which start with 7           10:36 AM, 29th Dec                     Rohini Carvalho                    164807333           10:37 AM, 29th Dec                   Mais                   We would like to inform you that we have processed the refund of amount 6 BHD in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:40 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           10:40 AM, 29th Dec                     Rohini Carvalho                    I can't get  my refund in my next purchase           10:41 AM, 29th Dec                   Mais                   kindly note that this option is not available           10:43 AM, 29th Dec                   Mais                   you can use the amount 6 BHD with your future purchases           10:43 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           10:43 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519205