Subject: Ticket Assigned - Conversation with Katherine Ballesca
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 06:26:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Katherine Ballesca Katherine Ballesca                    Customer:  Hi Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi katherine ballesca, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7807663255 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1228221000198     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:16 AM, 29th Dec                   Mais                   Hi Katherine, I am Mais, thank you for contacting us, how may I assist you today?           10:17 AM, 29th Dec                   Mais                   we can see that you have contacted us regarding your order 7807663255           10:17 AM, 29th Dec                     Katherine Ballesca                    Please kindly check my order since yesterday i havent receive it and according to your delivery Maam they cannot find the location. tThis is the second time i order.           10:17 AM, 29th Dec                     Katherine Ballesca                    Yes           10:18 AM, 29th Dec                     Katherine Ballesca                    Please kindly check if when they will deliver my order?           10:18 AM, 29th Dec                     Katherine Ballesca                    Im wating since yesterday           10:19 AM, 29th Dec                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           10:19 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           10:20 AM, 29th Dec                     Katherine Ballesca                    I receive message from them 8:58 pm just to inform me that they cannot find my location           10:20 AM, 29th Dec                     Katherine Ballesca                    They must contact me early so atleast i can send them the location.           10:21 AM, 29th Dec                   Mais                   I am totally understand you, please allow us the time so that the order can be delivered and you can be contacted           10:22 AM, 29th Dec                     Katherine Ballesca                    Im waiting to be delivered today. Thats suppose to be a gift for birthday but its too late already           10:23 AM, 29th Dec                     Katherine Ballesca                    ?‍♀️           10:23 AM, 29th Dec                   Mais                   please accept our full apology for this delay, and make sure that we will do our best to solve this issue at the soonest we can           10:24 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           10:25 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:26 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519114