Subject: Ticket Assigned - Conversation with Luciana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 06:04:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Luciana Luciana                    Dear sir, Yesterday, at 11:30 pm, I bought many items at Centrepoint Dalma Mall. When I opened the bags at home I missed one item: essence Soft Touch mousse Make-up, sand color.   I suppose  it was na error from the cashier, since the two bags were plenty of clothes and the missing item was the only small one among them. I’m sure the cashier didn’t see it neither put on the bag. Since I live very far from Dalma Mall, may I pick up the make-up at Centrepoint store at WTC Mall? Its the nearest store for me.  This item is already paid and I can send a photo from the receipt for you.           09:41 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:41 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:41 AM, 29th Dec                     Luciana                    1           09:41 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello Luciana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:41 AM, 29th Dec                     Luciana                    missing item           09:42 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hi Luciana , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:42 AM, 29th Dec                     Luciana                    5           09:42 AM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:42 AM, 29th Dec                   Mais                   Hi Luciana, I am Mais, thank you for contacting us, how may I assist you today?           09:43 AM, 29th Dec                     Luciana                    Good morning Mais Yesterday, at 11:30 pm, I bought many items at Centrepoint Dalma Mall. When I opened the bags at home I missed one item: essence Soft Touch mousse Make-up, sand color.   I suppose  it was na error from the cashier, since the two bags were plenty of clothes and the missing item was the only small one among them. I’m sure the cashier didn’t see it neither put on the bag. Since I live very far from Dalma Mall, may I pick up the make-up at Centrepoint store at WTC Mall? Its the nearest store for me.  This item is already paid and I can send a photo from the receipt for you.           09:45 AM, 29th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           09:45 AM, 29th Dec                   Mais                   please share with us the invoice along with your contact number and your full name           09:45 AM, 29th Dec                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           09:47 AM, 29th Dec                     Luciana                    yes i am           09:48 AM, 29th Dec                     Luciana                    just taking the photos           09:48 AM, 29th Dec                     Luciana                             09:48 AM, 29th Dec                     Luciana                             09:48 AM, 29th Dec                     Luciana                             09:48 AM, 29th Dec                     Luciana                    My number is +*******72887    LUCIANA GALVAO           09:49 AM, 29th Dec                   Mais                   could you please share the name of the missing item ?           09:50 AM, 29th Dec                     Luciana                    Yes, is the first one in the receipt (bill): essence Soft Touch Mousse Make-Up - 16 gms           09:52 AM, 29th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:52 AM, 29th Dec                     Luciana                    Color: MATT SAND           09:52 AM, 29th Dec                   Mais                   we will get in touch with you at the soonest we can           09:52 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:53 AM, 29th Dec                     Luciana                    I just want to know if I can pick up the item at Centrepoint store at WTC Mall Abu Djabi           09:53 AM, 29th Dec                     Luciana                    Are we still connected?           09:56 AM, 29th Dec                     Luciana                    ??           09:58 AM, 29th Dec                   Aya                   please give me a minute to check.           09:59 AM, 29th Dec                   Mais                   we will check with the team and get in touch with you           09:59 AM, 29th Dec                     Luciana                    ok           09:59 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           10:01 AM, 29th Dec                     Luciana                    Not now. I will be waiting for your response thank you.           10:02 AM, 29th Dec                   Mais                   we will get in touch with you at the soonest we can           10:04 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519023