Subject: Ticket Assigned - Conversation with Jhon
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 06:01:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jhon Jhon                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi jhon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Thank you, we'll notify you when your order  7807862067 for Iconic Jacquard Textured Jogge...  is ready for collection from Centrepoint  Bahrain City Centre. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7807862067 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 31/12/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:44 AM, 29th Dec                   Mais                   Hi Jhon, I am Mais, thank you for contacting us, how may I assist you today?           09:46 AM, 29th Dec                   Mais                   we can see that you have contacted us regarding your order 7807862067           09:46 AM, 29th Dec                     Jhon                    Hi dear goodday           09:46 AM, 29th Dec                     Jhon                    Dear i received this email           09:46 AM, 29th Dec                   Mais                   we would like to inform you that the expected date of the order to be ready for collection is 31-12-22           09:47 AM, 29th Dec                     Jhon                    Sorry, your order number 7807860970 was not processed. Hi Esmeraldo Velilla Jr, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card. Please try again or use Cash on Delivery at https://splashgcc.app.link/SWxEDtTE8vb.           09:47 AM, 29th Dec                   Mais                   We'd like to confirm you that order 7807860970 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:47 AM, 29th Dec                   Mais                   Knowing that you have a new order 7807862067 dated on 29-12-22 with a value of 9.8 BHD and it paid by BENEFIT. It is under delivery to the store and it will be ready for pick up as soon as possible.           09:48 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:48 AM, 29th Dec                     Jhon                    So it's processed right dear?           09:49 AM, 29th Dec                     Jhon                    Coz it's already deducted to my account           09:49 AM, 29th Dec                     Jhon                    And also           09:51 AM, 29th Dec                     Jhon                    we would like to inform you that the expected date of the order to be ready for collection is 31-12-22           09:51 AM, 29th Dec                   Mais                   yes it has been processed successfully and it will be ready for collection as soon as possible           09:51 AM, 29th Dec                     Jhon                    Maybe posible for december 30           09:51 AM, 29th Dec                     Jhon                    The collection           09:51 AM, 29th Dec                     Jhon                    ??           09:52 AM, 29th Dec                   Mais                   make sure that we will do our best           09:52 AM, 29th Dec                     Jhon                    Yes please coz i need it urgent i have a flight           09:53 AM, 29th Dec                     Jhon                    Coz i bought the jacket thought it's together with same jogger           09:53 AM, 29th Dec                   Mais                   make sure that we will do our best to process the order at the soonest we can           09:53 AM, 29th Dec                     Jhon                    Yes please thank you           09:54 AM, 29th Dec                   Aya                   Is there anything else may I assist you?           09:58 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519003