Subject: Ticket Assigned - Conversation with Aqsa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 05:37:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aqsa Aqsa                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi aqsa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7807872427 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97334213721            09:30 AM, 29th Dec                   Mais                   Hi Aqsa, I am Mais, thank you for contacting us, how may I assist you today?           09:30 AM, 29th Dec                   Mais                   we can see that you have contacted us regarding your order 7807872427           09:30 AM, 29th Dec                   Mais                   We'd like to confirm you that orders 7807872427 and 7807872423 have not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:32 AM, 29th Dec                     Aqsa                    But still i didn't get my transaction back           09:32 AM, 29th Dec                   Mais                   Knowing that you have a new order 7807872428 dated 29-12-22 with a value of 2.35 BHD and it paid by BENEFIT. and it is under delivery to the store and it will be ready for pick up as soon as possible.           09:32 AM, 29th Dec                     Aqsa                    Yes then when will i notify about pick up           09:33 AM, 29th Dec                     Aqsa                    Because i need it today           09:33 AM, 29th Dec                   Mais                   kindly note that the deduction has been made to the successful order which is7807872428 , and the expected date of the order to be ready for collection is 29-12-22, so please allow us till the end of this day and you will receive a message when the order will be ready for collection           09:34 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:34 AM, 29th Dec                     Aqsa                    No thanks only my concern was this that you deducted my amount and why my order was cancelled but now its fine I'm waiting for pick up message notification now           09:35 AM, 29th Dec                     Aqsa                    5hanks for your assistance           09:36 AM, 29th Dec                     Aqsa                    Thanks '           09:36 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:36 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518933