Subject: Ticket Assigned - Conversation with "LearnToSwimW/TheSharks"
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 05:33:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with "LearnToSwimW/TheSharks" "LearnToSwimW/TheSharks"                    Hi good morning           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Pls assist           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    1           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello "LearnToSwimW/TheSharks" , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    1           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    9407879493           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Congrats! Your order is successfully placed.?    Your estimated collection date is 30/12/2022             09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    3           09:03 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hi "LearnToSwimW/TheSharks" , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:03 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    5           09:04 AM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:04 AM, 29th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           09:04 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Hi mais           09:05 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Pls assist me           09:05 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    I tried to order           09:05 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    9407879493           09:06 AM, 29th Dec                   Mais                   yes, we would like to inform you that the expected date of the order to be ready for collection is 29-12-22           09:09 AM, 29th Dec                   Mais                   so please allow us the time so that it can be processed and you will receive a message when the order will be ready for collection           09:09 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:10 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    But why i received message that it was not process successfully           09:10 AM, 29th Dec                     "LearnToSwimW/TheSharks"                             09:11 AM, 29th Dec                   Mais                   Please give me a minute to check.           09:12 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Thank u           09:13 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    But just also for info           09:13 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    It also deducted on my acct the amount           09:13 AM, 29th Dec                     "LearnToSwimW/TheSharks"                             09:17 AM, 29th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:17 AM, 29th Dec                   Ziena                   Please note that your order 9407878262 was not processed successfully. Due to failure of payment by the bank. You may have received a message from the bank informing you that the payment has been approved successfully, but that there was a problem during the completion of the purchase process. And in the event that your account has already been debited and the amount has not been returned yet, please contact the bank so that you can be fully assisted.           09:19 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Ok i will check my with. Ank           09:19 AM, 29th Dec                   Ziena                   and you have another successful order under the number 9407879493 which the amount 64 AED has been ducted for           09:20 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Anyway if ill order the item again by cash upon collection           09:20 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Its ok           09:20 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    So maybe its really processed right           09:20 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    So i can collect later           09:20 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    What u think sir           09:20 AM, 29th Dec                   Ziena                   please note that the order 9407879493 has been placed successfully and the expected date to collect it is 29-12-2022           09:21 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Ah ok sir           09:21 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    By the way           09:21 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    May i know what r the items for the           09:22 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    This one           09:22 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Sorry for disturbing and asking lot of things           09:22 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    Just wnana clarify pls           09:22 AM, 29th Dec                   Mais                   please rest assured, we will be happy to serve you, just please allow us sometime           09:23 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    No worries           09:26 AM, 29th Dec                   Mais                   kindly note that the items in your order 9407879493 are: Textured 4-Piece Bathroom Accessory Set and Findz Diamond Shaped Pinata - 30x17x17 cms           09:27 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:27 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    For this unsuccesful order  pls           09:29 AM, 29th Dec                     "LearnToSwimW/TheSharks"                    If possible to know the items           09:29 AM, 29th Dec                   Mais                   regarding the order 9407878262 the items are: Textured 4-Piece Bathroom Accessory Set and Findz Diamond Shaped Pinata - 30x17x17 cms           09:30 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:31 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:33 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518925