Subject: Ticket Assigned - Conversation with Amina Naveed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 05:26:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amina Naveed Amina Naveed                    Hello           09:14 AM, 29th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            09:14 AM, 29th Dec                   MAX UAE whatsapp bot                    Hello Amina Naveed , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:14 AM, 29th Dec                     Amina Naveed                    1           09:15 AM, 29th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:15 AM, 29th Dec                     Amina Naveed                    9407469796           09:15 AM, 29th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122722001297    You can also easily track your order from My Account > Order History.             09:15 AM, 29th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:15 AM, 29th Dec                     Amina Naveed                    2           09:15 AM, 29th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:15 AM, 29th Dec                     Amina Naveed                    1           09:15 AM, 29th Dec                   MAX UAE whatsapp bot                   Please enter your email address           09:15 AM, 29th Dec                     Amina Naveed                    [email-masked]           09:15 AM, 29th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:15 AM, 29th Dec                   Ziena                   Hi Amina, Good Morning Thank you for contacting us. My name is Mais. We would be happy to help you.           09:17 AM, 29th Dec                     Amina Naveed                    I am following up for my order           09:17 AM, 29th Dec                     Amina Naveed                    it was supposed to be delivered on 27           09:18 AM, 29th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           09:20 AM, 29th Dec                   Mais                   Please give me a minute to check.           09:20 AM, 29th Dec                     Amina Naveed                    Ok           09:20 AM, 29th Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           09:20 AM, 29th Dec                     Amina Naveed                    Rumailah Towers, B Block, 5th Floor - 514, - Al Rumailah 1 Ajman - United Arab Emirates Mobile Number: +********2703           09:21 AM, 29th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:22 AM, 29th Dec                   Mais                   we will get in touch with you at the soonest we can           09:22 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:22 AM, 29th Dec                     Amina Naveed                    no, that is all I have ordered multiple times in past and never have face delayed delivery           09:23 AM, 29th Dec                   Mais                   please accept our full apology, we will do our best to solve the issue and deliver your items at the soonest we can           09:24 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:26 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518911