Subject: Ticket Assigned - Conversation with Chrizz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 05:26:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chrizz Chrizz                    Already 15 days finished           09:09 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:09 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hello Chrizz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:09 AM, 29th Dec                     Chrizz                    Wre is my fund           09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Hi Chrizz , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:10 AM, 29th Dec                     Chrizz                    3           09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:10 AM, 29th Dec                     Chrizz                    2           09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:10 AM, 29th Dec                     Chrizz                    1           09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:10 AM, 29th Dec                     Chrizz                    [email-masked]           09:10 AM, 29th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:10 AM, 29th Dec                   Mais                   Hi Chrizz, I am Mais, thank you for contacting us, how may I assist you today?           09:12 AM, 29th Dec                     Chrizz                    I ordered a product, but it was not right for me. I returned it and did not get the cash back.           09:15 AM, 29th Dec                     Chrizz                    Where is my cash after the 15 days you mentioned?           09:16 AM, 29th Dec                   Mais                   could you please share the order number?           09:18 AM, 29th Dec                     Chrizz                    K           09:18 AM, 29th Dec                     Chrizz                    9405676059           09:19 AM, 29th Dec                   Mais                   We would like to inform you that we have processed the refund of amount AED89.00 on 12/17/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:23 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:23 AM, 29th Dec                     Chrizz                    K           09:24 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518907