Subject: Ticket Assigned - Conversation with Sarah ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 05:24:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah ? Sarah ?                    Hello           09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:17 AM, 29th Dec                     Sarah ?                    1           09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello Sarah ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:17 AM, 29th Dec                     Sarah ?                    1           09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:17 AM, 29th Dec                     Sarah ?                    8407527361           09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:17 AM, 29th Dec                     Sarah ?                    2           09:17 AM, 29th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:17 AM, 29th Dec                     Sarah ?                    1           09:18 AM, 29th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           09:18 AM, 29th Dec                     Sarah ?                    [email-masked]           09:18 AM, 29th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:18 AM, 29th Dec                   Mais                   Hi Sarah, I am Mais, thank you for contacting us, how may I assist you today?           09:19 AM, 29th Dec                     Sarah ?                    Hello Dear           09:19 AM, 29th Dec                     Sarah ?                    I haven’t received SMS or email confirmation that my order is ready           09:20 AM, 29th Dec                     Sarah ?                    will they accept to give me?           09:20 AM, 29th Dec                   Mais                   Please give me a minute to check.           09:20 AM, 29th Dec                     Sarah ?                    no problem           09:20 AM, 29th Dec                   Mais                   We would like to inform you that your order 8407527361 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           09:21 AM, 29th Dec                   Mais                   in case you did not receive the message, you can use this conversation as a proof for collection           09:22 AM, 29th Dec                   Mais                   Is there anything else I can assist you with?           09:22 AM, 29th Dec                     Sarah ?                    okay dear           09:23 AM, 29th Dec                     Sarah ?                    thank u so much           09:23 AM, 29th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:24 AM, 29th Dec                     Sarah ?                    thank you so much           09:24 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518895