Subject: Note Added - [#5359483] SHOE DAMAGE
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 04:37:35 +0000

Hi ,    Dhirendra Kaushik added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5359483    Subject:  SHOE DAMAGE   Requester: SREERAJ K.R    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Akshay,</div>
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<div class="MsoNormal">This is a minor defect and can not be replaced. This can easily be repaired so
<a id="OWAAM446BA8A1E5D040998945B921D0410435" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhineshwaran S</span></a>-please arrange reverse from customer for fixing.</div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#232323'>Thanks and best regards</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Dhirendra Kaushik</span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Sr. Manager-Quality
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<span style="color:black"><img width="15" height="15" style="width:.1562in;height:.1562in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODE5MTI4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hNBFAC-7Lwh7sDfBEZQs77oiKPU0cWKQ6W5ETY4vvRw" data-id="2044008191284"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867560800&amp;sdata=W2d326CH1%2F%2BNRh9t5hrRxKjETSG5ZknjI9KykbOTuPM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;text-decoration:none'><img width="233" height="57" style="width:2.427in;height:.5937in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODE5MTI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QzpFhgvF26vpSXdEXsj8SwKDKtgcWIQ7kS13HIhhvvc" data-id="2044008191286"></span></a><span style="color:black">     
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7C082e15cfbed64a87c66508d84a498b93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341027015666873&amp;sdata=AnzacWv%2BNO6Wn8EQNKS%2BVB2eyLMzLPj8vsevPj%2FhVB0%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="140" height="57" style="width:1.4583in;height:.5937in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODE5MTI4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jYHxzE56Gu8BSU5m0k1Bk2Cs-VcRaKmkeXaAYnRrx9I" data-id="2044008191287" alt="A picture containing table
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, December 20, 2022 3:23 PM<br>
<b>To:</b> Dhirendra Kaushik &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Akansha Khanna &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5359483] - SHOE DAMAGE</div>
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<div class="MsoNormal">Hi <a id="OWAAM3342332FBABD45E9921D4EF6DD7BF36F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dhirendra</span></a>,</div>
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<div class="MsoNormal">Assist with the product complaint for qatar.</div>
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<div class="MsoNormal">Order Number: 4701216287</div>
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<div class="MsoNormal">Item: 164569174  Lee Cooper Men's Textured Low Ankle Sneakers with Lace-Up Closure</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODE5MTI4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3ZUSwQRIjYigs_uN8W9p-LcWeM3u5JKwTQpeviThUps" data-id="2044008191288" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 12, 2022 8:30 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5359483] - SHOE DAMAGE</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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kindly update customer chasing us.<br>
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Order Number:4701216287<br>
Tracking number:FC1120220002418<br>
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Issue: PFA Customer complain that he purchase item and the item got damaged after 3 days use. Kindly check and do the needful.<br>
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Regards,<br>
Huma</span></div>
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