Subject: Ticket Assigned - Conversation with Mohamad
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 07:32:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamad Mohamad                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mohamad Bot:  Hi mohamad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407350116 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551772275            11:28 AM, 28th Dec                   Mais                   Hi Mohamad, I am Mais, thank you for contacting us, how may I assist you today?           11:28 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding your order 9407350116           11:29 AM, 28th Dec                     Mohamad                    Hi, hope you are having a great day           11:29 AM, 28th Dec                   Mais                   Hi Mohamed, hope you are having a great day too           11:29 AM, 28th Dec                     Mohamad                    My issue is that , when I placed my order on Sunday it said that the order should be arrived on Monday. But now it's Wednesday and haven't received anything yet!           11:30 AM, 28th Dec                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           11:31 AM, 28th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:31 AM, 28th Dec                   Mais                   we will get in touch with you at the soonest we can           11:31 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           11:31 AM, 28th Dec                     Mohamad                    Hope it can be solved as soon as possible           11:31 AM, 28th Dec                   Mais                   make sure that we will do our best to process the order and assist you to the fullest           11:32 AM, 28th Dec                     Mohamad                    Okay, Thanks for your help.           11:32 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514603