Subject: Ticket Assigned - Conversation with Ruchika Arya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 07:05:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ruchika Arya Ruchika Arya                    Hi           11:00 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:00 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Hello Ruchika Arya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:00 AM, 28th Dec                     Ruchika Arya                    3           11:00 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:00 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:00 AM, 28th Dec                     Ruchika Arya                    3           11:00 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Hi Ruchika Arya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:00 AM, 28th Dec                     Ruchika Arya                    5           11:01 AM, 28th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:01 AM, 28th Dec                   Mais                   Hi Arya, I am Mais, thank you for contacting us, how may I assist you today?           11:02 AM, 28th Dec                     Ruchika Arya                    Please cancel my order           11:02 AM, 28th Dec                     Ruchika Arya                    Order number 9407727135           11:02 AM, 28th Dec                     Ruchika Arya                    The product has paraben in it           11:03 AM, 28th Dec                   Mais                   In case you want to cancel the order 9407727135, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:04 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           11:04 AM, 28th Dec                     Ruchika Arya                    No thank you           11:05 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 AM, 28th Dec                     Ruchika Arya                    Please confirm the order is cancelled           11:05 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514450