Subject: Ticket Assigned - Conversation with April
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 06:36:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with April April                    Good morning           10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Hello April , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:25 AM, 28th Dec                     April                    1           10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:25 AM, 28th Dec                     April                    9407474880           10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 AM, 28th Dec                     April                    2           10:25 AM, 28th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 AM, 28th Dec                     April                    1           10:26 AM, 28th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:26 AM, 28th Dec                     April                    [email-masked]           10:26 AM, 28th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:26 AM, 28th Dec                   Mais                   Hi April, I am Mais, thank you for contacting us, how may I assist you today?           10:26 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding your order 9407474880           10:26 AM, 28th Dec                     April                    I just wanna ask if i can refund           10:27 AM, 28th Dec                     April                    Since i need the items before 12           10:27 AM, 28th Dec                     April                    Of 2pm           10:27 AM, 28th Dec                     April                    As gift today           10:28 AM, 28th Dec                   Mais                   Please give me a minute to check.           10:28 AM, 28th Dec                     April                    I just wanna ask for the refund process           10:28 AM, 28th Dec                     April                    :)           10:28 AM, 28th Dec                     April                    Since yesterday i keep on asking i even wait till 12 am in yas mall           10:29 AM, 28th Dec                     April                    :)           10:29 AM, 28th Dec                     April                    What will be the refund process           10:29 AM, 28th Dec                   Mais                   kindly note that your issue has been already raised to the concerned team and the order will be ready for pick up at the soonest           10:29 AM, 28th Dec                   Mais                   however, please note that we are unable to cancel the order right now, as it is under delivery to the store           10:30 AM, 28th Dec                     April                    Ok but i can return in case           10:30 AM, 28th Dec                   Mais                   so please allow us the time and the order will be automatically canceled if it has not been collected within 14 days and the amount will be refunded           10:30 AM, 28th Dec                     April                    Ok thanks           10:30 AM, 28th Dec                     April                    :)           10:30 AM, 28th Dec                     April                    It will be refunded in my card..           10:31 AM, 28th Dec                     April                    How can i get the refund           10:31 AM, 28th Dec                   Mais                   the refund will be processed to the same card which you paid from           10:34 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           10:34 AM, 28th Dec                     April                    Nothing thanks           10:35 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514318