Subject: Ticket Assigned - Conversation with Hisham Hasan
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 06:33:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hisham Hasan Hisham Hasan                    Customer:  I still haven't received an update as to when the order will arrive in the store Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hisham hasan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407513944 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 AM, 28th Dec                   Mais                   Hi Hisham, I am Mais, thank you for contacting us, how may I assist you today?           10:27 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding your order 9407513944           10:27 AM, 28th Dec                     Hisham Hasan                    Yes           10:28 AM, 28th Dec                     Hisham Hasan                    I would like to know the eta for my delivery           10:28 AM, 28th Dec                     Hisham Hasan                    While making the purchase i was informed it would be available the next day           10:28 AM, 28th Dec                     Hisham Hasan                    I still don't have any updates yet           10:28 AM, 28th Dec                   Mais                   Please give me a minute to check.           10:31 AM, 28th Dec                     Hisham Hasan                    Sure           10:31 AM, 28th Dec                   Mais                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           10:31 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           10:31 AM, 28th Dec                     Hisham Hasan                    Nope, that's it           10:31 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:33 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514306