Subject: Ticket Assigned - Conversation with CheyzCorpuz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 06:19:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with CheyzCorpuz CheyzCorpuz                    Hello           10:00 AM, 28th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            10:00 AM, 28th Dec                   Babyshop UAE WhatsApp bot                    Hello CheyzCorpuz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:00 AM, 28th Dec                     CheyzCorpuz                    1           10:00 AM, 28th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           10:00 AM, 28th Dec                     CheyzCorpuz                    9407570419           10:00 AM, 28th Dec                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009540453    You can also easily track your order from My Account > Order History.             10:01 AM, 28th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:01 AM, 28th Dec                     CheyzCorpuz                    2           10:01 AM, 28th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:01 AM, 28th Dec                     CheyzCorpuz                    1           10:01 AM, 28th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           10:01 AM, 28th Dec                     CheyzCorpuz                    [email-masked]           10:01 AM, 28th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           10:01 AM, 28th Dec                   Mais                   Hi Cheyz, I am Mais, thank you for contacting us, how may I assist you today?           10:05 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding your order 9407570419           10:05 AM, 28th Dec                     CheyzCorpuz                    Yes i received an email that my order is being shipped but upon checking the update only 1 item is being shipped. What about the graco lovin hug swing, when will it be shipped?           10:07 AM, 28th Dec                   Ziena                   Please allow me a moment to check this for you.           10:12 AM, 28th Dec                   Ziena                   please note that the item Graco Lovin Hug Baby Swing with Plush Toys will be shipped and delivered separately           10:13 AM, 28th Dec                   Ziena                   the expected date to deliver the item is 28/1/22           10:13 AM, 28th Dec                     CheyzCorpuz                    When will it be and how long           10:13 AM, 28th Dec                   Ziena                   We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery.           10:13 AM, 28th Dec                   Ziena                   In the event that the order has not been delivered within the specified time please contact us again in order to serve you to the fullest.           10:13 AM, 28th Dec                   Ziena                   Is there anything else I can assist you with?           10:13 AM, 28th Dec                     CheyzCorpuz                    Yes it’s supposed to be delivered today           10:13 AM, 28th Dec                     CheyzCorpuz                    Upon checking the order status it’s not yer shipped           10:14 AM, 28th Dec                   Mais                   we will do our best to deliver it at the soonest we can           10:14 AM, 28th Dec                   Mais                   please allow us the time           10:14 AM, 28th Dec                     CheyzCorpuz                    How long           10:15 AM, 28th Dec                     CheyzCorpuz                    I was expecting it will be delivered today;  because we need it asap           10:15 AM, 28th Dec                   Mais                   yes please allow us till the end of this day as a maximum so that the item ca be delivered           10:17 AM, 28th Dec                   Mais                   and please accept our full apology for the delay           10:17 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           10:17 AM, 28th Dec                     CheyzCorpuz                    I’ll wait until this day           10:18 AM, 28th Dec                     CheyzCorpuz                    Thanks           10:18 AM, 28th Dec                   Mais                   thanks for your patient and understanding           10:19 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514248