Subject: Ticket Assigned - Conversation with Ashik Mathews
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 06:18:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashik Mathews Ashik Mathews                    Hi           10:01 AM, 28th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:01 AM, 28th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:01 AM, 28th Dec                     Ashik Mathews                    1           10:01 AM, 28th Dec                   MAX UAE whatsapp bot                    Hello Ashik Mathews , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:01 AM, 28th Dec                     Ashik Mathews                    3           10:02 AM, 28th Dec                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:02 AM, 28th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:02 AM, 28th Dec                     Ashik Mathews                    2           10:02 AM, 28th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:02 AM, 28th Dec                     Ashik Mathews                    1           10:02 AM, 28th Dec                   MAX UAE whatsapp bot                   Please enter your email address           10:02 AM, 28th Dec                     Ashik Mathews                    [email-masked]           10:03 AM, 28th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:03 AM, 28th Dec                   Mais                   Hi Ashik, I am Mais, thank you for contacting us, how may I assist you today?           10:09 AM, 28th Dec                     Ashik Mathews                    Hi Greetings of the day           10:09 AM, 28th Dec                     Ashik Mathews                    I have ordered a product on MAX and unfortunately it has been returned. I have choose the refund mode as Shrukan wallet. And the refund is not yet processed to my Shrukan account.  Please help me out on this.           10:11 AM, 28th Dec                     Ashik Mathews                    Product return pickup completed.           10:12 AM, 28th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:13 AM, 28th Dec                     Ashik Mathews                    Ok           10:14 AM, 28th Dec                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:16 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           10:16 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514245