Subject: Ticket Assigned - Conversation with Yomna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 06:08:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yomna Yomna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  yomna Bot:  Hi yomna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407485700 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544258541            10:00 AM, 28th Dec                     Yomna                    Thanks           10:00 AM, 28th Dec                   Mais                   Hi Yomna, I am Mais, thank you for contacting us, how may I assist you today?           10:00 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding your order 9407485700           10:01 AM, 28th Dec                     Yomna                    Yes correct           10:01 AM, 28th Dec                     Yomna                    How are you doing           10:01 AM, 28th Dec                     Yomna                    I just have a request if you can help me out           10:01 AM, 28th Dec                     Yomna                    I need you to expedite the process for the current order           10:02 AM, 28th Dec                     Yomna                    By today or tomorrow max to collect           10:02 AM, 28th Dec                     Yomna                    Cuz I'm travelling Thursday evening           10:02 AM, 28th Dec                     Yomna                    And I need the order before that plz           10:02 AM, 28th Dec                   Mais                   we would like to inform you that the expected date of the order to be ready for collection is 29-12-22           10:03 AM, 28th Dec                     Yomna                    Is it for sure           10:03 AM, 28th Dec                   Mais                   so please allow us the time and we will do our best to process the order at the soonest we can           10:03 AM, 28th Dec                     Yomna                    Ok           10:04 AM, 28th Dec                   Mais                   knowing that you will receive a message when it will be ready for pick up           10:04 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           10:04 AM, 28th Dec                     Yomna                    If you just can update it with a note to be ready max by tomorrow I will be so appreciated           10:04 AM, 28th Dec                     Yomna                    Thanks alot           10:04 AM, 28th Dec                   Mais                   make sure that we will do our best to process the order at the soonest we can           10:08 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:08 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514210