Subject: Ticket Assigned - Conversation with Sameer Saim
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 05:58:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameer Saim Sameer Saim                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  sameer saim Bot:  Hi sameer saim, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566597514            09:51 AM, 28th Dec                   Mais                   Hi Sameer, I am Mais, thank you for contacting us, how may I assist you today?           09:51 AM, 28th Dec                     Sameer Saim                    Please call me           09:51 AM, 28th Dec                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           09:51 AM, 28th Dec                     Sameer Saim                    FP122222000352           09:52 AM, 28th Dec                     Sameer Saim                    Item returned but no one has come to collect it yet           09:53 AM, 28th Dec                     Sameer Saim                    Call me please           09:54 AM, 28th Dec                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           09:54 AM, 28th Dec                     Sameer Saim                    0566597514           09:54 AM, 28th Dec                     Sameer Saim                    Ost tower-8,room no-216, international city-2phase-2           09:55 AM, 28th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:56 AM, 28th Dec                   Mais                   we will get in touch with you at the soonest we can           09:56 AM, 28th Dec                   Mais                   Is there anything else I can assist you with?           09:56 AM, 28th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5514185