Subject: Ticket Assigned - Conversation with Ellen
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 09:20:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ellen Ellen                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ellen, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:13 PM, 27th Dec                   Mais                   Hi Elen, I am Mais, thank you for contacting us, how may I assist you today?           01:13 PM, 27th Dec                     Ellen                    Order no. 9407035532 can you check the status of my refund against this cancelled order           01:13 PM, 27th Dec                   Mais                   Please give me a minute to check.           01:14 PM, 27th Dec                   Mais                   We would like to inform you that we have processed the refund of amount AED245.59 on 12/23/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:16 PM, 27th Dec                   Mais                   As well we have processed the refund of amount AED90.10  on 12/23/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:17 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           01:17 PM, 27th Dec                     Ellen                    So it is 7-14 days right?           01:17 PM, 27th Dec                     Ellen                    Ok i will wait then thank you           01:17 PM, 27th Dec                   Mais                   yes exactly, thanks for your patient and understanding           01:19 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510686