Subject: Ticket Assigned - Conversation with Mubashir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 09:03:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mubashir Mubashir                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  mubashir Bot:  Hi mubashir, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  0505846225 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9407580061 Bot:   Congrats! Your order is successfully placed.?    Your estimated collection date is 28/12/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971504846225            12:58 PM, 27th Dec                   Mais                   Hi Mubashir, I am Mais, thank you for contacting us, how may I assist you today?           12:59 PM, 27th Dec                   Mais                   we can see that you have contacted us regarding your order 9407580061           12:59 PM, 27th Dec                     Mubashir                    Yes correct           12:59 PM, 27th Dec                   Mais                   After checking your order: 9407580061 we can see that the expected date for your order to be ready for pickup is : 28/12/2022 and once it's ready you will be notified through your email address. SMS the same.           01:00 PM, 27th Dec                     Mubashir                    I want to change my pick up location           01:00 PM, 27th Dec                     Mubashir                    I want to change my pick up location           01:00 PM, 27th Dec                   Mais                   kindly accept our full apology that we are unable to change the pick up location of the order after it has been confirmed           01:01 PM, 27th Dec                     Mubashir                    Oasis Mall Sharjah           01:01 PM, 27th Dec                     Mubashir                    Is there's no way to change pick up location           01:02 PM, 27th Dec                   Mais                   kindly accept our full apology that we are unable to change the pick up location of the order after it has been confirmed           01:02 PM, 27th Dec                     Mubashir                    Ok           01:02 PM, 27th Dec                   Mais                   however anyone from your end can collect the order on your behalf if you wish           01:02 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           01:02 PM, 27th Dec                     Mubashir                    Nothing           01:03 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510609