Subject: Ticket Assigned - Conversation with Lamiya
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 09:00:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lamiya Lamiya                    Hello           12:46 PM, 27th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:47 PM, 27th Dec                   MAX UAE whatsapp bot                    Hello Lamiya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:47 PM, 27th Dec                     Lamiya                    1           12:47 PM, 27th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           12:47 PM, 27th Dec                     Lamiya                    9407390859           12:47 PM, 27th Dec                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            12:47 PM, 27th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:47 PM, 27th Dec                     Lamiya                    It didn’t get delive           12:48 PM, 27th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:48 PM, 27th Dec                     Lamiya                    Delivered           12:48 PM, 27th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:48 PM, 27th Dec                     Lamiya                    2           12:48 PM, 27th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:48 PM, 27th Dec                     Lamiya                    1           12:48 PM, 27th Dec                   MAX UAE whatsapp bot                   Please enter your email address           12:48 PM, 27th Dec                     Lamiya                    [email-masked]           12:49 PM, 27th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:49 PM, 27th Dec                     Lamiya                    Okayy           12:50 PM, 27th Dec                     Lamiya                    Could you make it fast           12:50 PM, 27th Dec                   Mais                   Hi Lamiya, I am Mais, thank you for contacting us, how may I assist you today?           12:51 PM, 27th Dec                   Mais                   please allow me a minute to check your order 9407390859           12:51 PM, 27th Dec                     Lamiya                    Okay           12:51 PM, 27th Dec                   Mais                   as per our records your order has been delivered to you, could you please confirm that ?           12:53 PM, 27th Dec                     Lamiya                    No it didn’t get delivered           12:53 PM, 27th Dec                     Lamiya                    Only one item from that got delivered           12:53 PM, 27th Dec                     Lamiya                    Delivery boy has messaged now that he’s coming to deliver the items           12:55 PM, 27th Dec                     Lamiya                    But the thing is that yesterday i got message like saying your items has been delivered           12:56 PM, 27th Dec                   Mais                   Please give me a minute to check.           12:57 PM, 27th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:59 PM, 27th Dec                   Mais                   we will get in touch with you at the soonest we can           12:59 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           01:00 PM, 27th Dec                     Lamiya                    Okayy thank you           01:00 PM, 27th Dec                     Lamiya                    No           01:00 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510590