Subject: Ticket Assigned - Conversation with CheyzCorpuz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:58:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with CheyzCorpuz CheyzCorpuz                    Hello           12:34 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            12:34 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:34 PM, 27th Dec                     CheyzCorpuz                    1           12:34 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Hello CheyzCorpuz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:34 PM, 27th Dec                     CheyzCorpuz                    1           12:34 PM, 27th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           12:35 PM, 27th Dec                     CheyzCorpuz                    9407570412           12:35 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             12:35 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:35 PM, 27th Dec                     CheyzCorpuz                    3           12:35 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Hi CheyzCorpuz , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:35 PM, 27th Dec                     CheyzCorpuz                    3           12:35 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            12:35 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:35 PM, 27th Dec                     CheyzCorpuz                    2           12:36 PM, 27th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:36 PM, 27th Dec                     CheyzCorpuz                    1           12:36 PM, 27th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           12:36 PM, 27th Dec                     CheyzCorpuz                    [email-masked]           12:37 PM, 27th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           12:37 PM, 27th Dec                   Mais                   Hi Cheyz, I am Mais, thank you for contacting us, how may I assist you today?           12:37 PM, 27th Dec                     CheyzCorpuz                    Hello           12:38 PM, 27th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           12:38 PM, 27th Dec                     CheyzCorpuz                    I placed an order and I received an email it was cancelled           12:38 PM, 27th Dec                     CheyzCorpuz                    I used the tabby installment and my card was deducted           12:38 PM, 27th Dec                     CheyzCorpuz                    I’s like to know if my order is really cancelled           12:38 PM, 27th Dec                     CheyzCorpuz                    And what’s the reason           12:39 PM, 27th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:41 PM, 27th Dec                     CheyzCorpuz                    Ok           12:42 PM, 27th Dec                   Ziena                   Sorry for this delay.           12:47 PM, 27th Dec                     CheyzCorpuz                    Ok           12:47 PM, 27th Dec                     CheyzCorpuz                    What’s the update?           12:47 PM, 27th Dec                   Mais                   We'd like to confirm you that order 9407570412 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            12:50 PM, 27th Dec                   Mais                   Knowing that you have a new order 9407570419 dated on 27-12-22 with a value of 436 AED. It is -under delivery and will be delivered to you as soon as possible           12:50 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:50 PM, 27th Dec                     CheyzCorpuz                    I dont understand there’s only 1 order i placed           12:51 PM, 27th Dec                     CheyzCorpuz                    That is today           12:51 PM, 27th Dec                     CheyzCorpuz                    I have no idea about 9407570412           12:52 PM, 27th Dec                     CheyzCorpuz                    They are different           12:54 PM, 27th Dec                     CheyzCorpuz                             12:54 PM, 27th Dec                   Mais                   kindly note that this order 9407570412 has not been placed and the amount has not been deducted, it may be a technical issue           12:54 PM, 27th Dec                     CheyzCorpuz                             12:54 PM, 27th Dec                     CheyzCorpuz                    Ok           12:56 PM, 27th Dec                     CheyzCorpuz                    So just to make sure my order will be delivered tomorrow?           12:56 PM, 27th Dec                   Mais                   kindly note that this order has ben canceled and now you have one order 9407570419           12:56 PM, 27th Dec                     CheyzCorpuz                    Ok           12:57 PM, 27th Dec                   Mais                   we will do our best to deliver it at the soonest we can           12:57 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:57 PM, 27th Dec                     CheyzCorpuz                    Ok thank you very much           12:57 PM, 27th Dec                     CheyzCorpuz                    I’ll wait for the delivery           12:57 PM, 27th Dec                   Mais                   thanks for your patient and understanding           12:58 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:58 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510578