Subject: Ticket Assigned - Conversation with Kaguamba Theuri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:48:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kaguamba Theuri Kaguamba Theuri                    1           12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello Kaguamba Theuri , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:17 PM, 27th Dec                     Kaguamba Theuri                    1           12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:17 PM, 27th Dec                     Kaguamba Theuri                    9407296417           12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM841122562    You can also easily track your order from My Account > Order History.             12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:17 PM, 27th Dec                     Kaguamba Theuri                    2           12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:17 PM, 27th Dec                     Kaguamba Theuri                    1           12:17 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:17 PM, 27th Dec                     Kaguamba Theuri                    [email-masked]           12:18 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:18 PM, 27th Dec                   Mais                   Hi Kaguamba, I am Mais, thank you for contacting us, how may I assist you today?           12:20 PM, 27th Dec                   Mais                   we can see that you have contacted us regarding your order 9407296417           12:20 PM, 27th Dec                     Kaguamba Theuri                    Hello Mais, the order was supposed to be delivered at the pick up point yesterday but it's still not available as of today           12:21 PM, 27th Dec                   Mais                   could you please confirm if you have received a code on your contact number or not           12:21 PM, 27th Dec                     Kaguamba Theuri                    I have not received it as my line is currently not working           12:22 PM, 27th Dec                     Kaguamba Theuri                    However, one of your agents informed me that the order is ready for collection which appears not to be true.           12:23 PM, 27th Dec                   Mais                   could you please confirm your contact number?           12:24 PM, 27th Dec                     Kaguamba Theuri                    0523722905           12:25 PM, 27th Dec                     Kaguamba Theuri                    But it's temporarily locked so I cannot receive messages or calls at the moment           12:25 PM, 27th Dec                   Mais                   could you please provide us with alternative active one?           12:27 PM, 27th Dec                     Kaguamba Theuri                    The other one I have is an international number, +254729986681           12:28 PM, 27th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:30 PM, 27th Dec                   Mais                   we will get in touch with you at the soonest we can           12:30 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:30 PM, 27th Dec                     Kaguamba Theuri                    Yes, Iwould like to know if the pair is available at the Dubai Mall Centrepoint shop so I could get it from there instead  as I really wanted them today           12:31 PM, 27th Dec                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:36 PM, 27th Dec                     Kaguamba Theuri                    Okay, no problem.  Size 44 please.           12:36 PM, 27th Dec                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:41 PM, 27th Dec                   Mais                   we will get in touch with you at the soonest           12:41 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:41 PM, 27th Dec                     Kaguamba Theuri                    This is the only other issue I'd like to be informed on           12:41 PM, 27th Dec                     Kaguamba Theuri                    To which you already responded...           12:42 PM, 27th Dec                   Mais                   please allow us few hours and we will inform you about the availability of the item           12:42 PM, 27th Dec                     Kaguamba Theuri                    Hours? ? shouldn't that be just a phonecall away?           12:43 PM, 27th Dec                   Mais                   kindly note that we need sometime so that we can check the availability of this item, and we will get in touch with you at the soonest we can           12:45 PM, 27th Dec                     Kaguamba Theuri                    Okay           12:46 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:47 PM, 27th Dec                     Kaguamba Theuri                    That will be all, thank you           12:47 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510519