Subject: New Reply Received - Not Delivered even after 10 days - Order #9401839339
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:37:29 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Not Delivered even after 10 days - Order #9401839339  Ticket comment <div dir="auto">I used a Gift card, and now I don't want to purchase anything from Splash, kindly transfer Shukran pay balance to my account. That's it <div dir="auto"><br></div>
<div dir="auto">And you didn't comment on compensation yet... Are you not reading the complete email properly? </div>
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<div>On Tue, Dec 27, 2022, 11:48 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Maulik,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We would like to inform you that after checking your order, and according to the information available to us, it turns that you have used your Visa card and your Shukran points while placing the order, so in case of the returning the amount will be returned to your bank account and the SHukran points will be returned to your My Credit/Shukran Pay, and we are really sorry that we are unable to amend on this issue.</div>
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<div dir="ltr">Once again please accept our full apology, and thanks for your patient and understanding.<br><br>We are looking forward to hear from you soon​!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5395632