Subject: Ticket Assigned - Conversation with Jeglobie Aplacador
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:37:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jeglobie Aplacador Jeglobie Aplacador                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  jeglobie aplacador Bot:  Hi jeglobie aplacador, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466086933 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  IMAGE Customer:  I order size 16..they give size 18 Customer:  Can I return Agent:  Dear Customer, I am Aya, thank you for contacting us. how may I help you today. Agent:  Can you kindly share with us the item name ? Agent:  I did not receive any response from you, are you still with us? Agent:  We did not receive any response from you, so I will close the conversation. You can contact us again to help you with any inquiries. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:31 PM, 27th Dec                   Mais                   Hi Jeglobie, I am Mais, thank you for contacting us, how may I assist you today?           12:32 PM, 27th Dec                     Jeglobie Aplacador                             12:33 PM, 27th Dec                     Jeglobie Aplacador                    Just delivered today I want to change size I order size 16 I received size 18           12:34 PM, 27th Dec                   Mais                   Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (8000629) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (https://www.maxfashion.com), and choosing the products that you want to return. 3- You can visit the nearest (Max) branch and return the product to the branch.           12:35 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:35 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:37 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510465