Subject: Ticket Assigned - Conversation with Sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 08:17:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sana Sana                    Hi there           12:01 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:01 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:01 PM, 27th Dec                     Sana                    1           12:01 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello Sana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:01 PM, 27th Dec                     Sana                    1           12:01 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:01 PM, 27th Dec                     Sana                    9407305287           12:02 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122622001247    You can also easily track your order from My Account > Order History.             12:02 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:02 PM, 27th Dec                     Sana                    2           12:02 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:02 PM, 27th Dec                     Sana                    1           12:02 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:02 PM, 27th Dec                     Sana                    [email-masked]           12:02 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:02 PM, 27th Dec                   Mais                   مرحبا سنا, معك ميس, شكراً لك على التواصل معنا, كيف يمكنني مساعدتك اليوم؟           12:03 PM, 27th Dec                     Sana                    Salam mays           12:04 PM, 27th Dec                     Sana                    I need some help           12:04 PM, 27th Dec                   Mais                   Hi Sana, I am Mais, thank you for contacting us, how may I assist you today?           12:04 PM, 27th Dec                   Mais                   we can see that you have contacted us regarding your order 9407305287           12:04 PM, 27th Dec                     Sana                    I need to contact the courier because they came by the house and didn’t deliver because we weren’t but they didn’t call either           12:04 PM, 27th Dec                     Sana                    Yes ☺️           12:04 PM, 27th Dec                     Sana                    I want them to leave the package outside the door or call me so I can agree on a time for drop off           12:05 PM, 27th Dec                     Sana                    So how can I get in contact with them?           12:06 PM, 27th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9407305287) has been out for delivery on (Dec 27\22), and we hope it will be delivered to you as soon as possible.           12:06 PM, 27th Dec                   Mais                   kindly accept our full apology that we do not have the courier's numbers, however you will be contacted before delivering the order so please arrange with him to deliver it at your specified time           12:07 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:07 PM, 27th Dec                     Sana                    How can I call the courier?           12:07 PM, 27th Dec                     Sana                    Nobody called us           12:07 PM, 27th Dec                     Sana                    This is the issue as well           12:07 PM, 27th Dec                   Mais                   kindly note that we do not have the courier's number, however you will be contacted by the courier, just please allow us the time so that they can call you           12:09 PM, 27th Dec                     Sana                    Mays do you understand? They attempted to deliver yesterday and they never ever called           12:10 PM, 27th Dec                     Sana                    We were outside and my husband just received a message from centrepoint that they attempted to deliver and they’ll come back           12:10 PM, 27th Dec                     Sana                    No phone call           12:10 PM, 27th Dec                     Sana                    No contact           12:11 PM, 27th Dec                     Sana                    This is the issue           12:11 PM, 27th Dec                     Sana                    If they called us it wouldn’t be a problem at all           12:11 PM, 27th Dec                   Mais                   I am totally understand you, please accept our full apology for this, we will do our best to deliver the order at the soonest we can           12:12 PM, 27th Dec                   Mais                   just please allow us the time so that we can do the needful           12:12 PM, 27th Dec                     Sana                    Is there anyway to let them know to make sure they actually call           12:13 PM, 27th Dec                   Mais                   sure, please rest assured that we will do our best to deliver the order at the soonest and contact you           12:13 PM, 27th Dec                   Mais                   Is there anything else I can assist you with?           12:16 PM, 27th Dec                     Sana                    No thanks           12:16 PM, 27th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5510362