Subject: New Reply Received - Received wrong item
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 10:48:23 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Received wrong item   Ticket comment <div dir="rtl">
<div dir="ltr"><font>i have ordered: set of 2 - solid padded <u><b>plunge</b> </u>bra with adjustable straps</font></div>
<div dir="ltr"><font>i received: set of 2 - solid padded <b><u>push up</u></b> bra</font></div>
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<div dir="rtl" class="gmail_attr">‫في الاثنين، 26 ديسمبر 2022 في 10:24 ص تمت كتابة ما يلي بواسطة ‪Max‬‏ &lt;‪<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>‬‏&gt;:‬<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5502154</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5502154<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi ​Fatma,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We kindly ask you to please provide us with the exact name of the item you received wrongly, so that we can arrange the collection process correctly and assist you to the fullest.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502154