Subject: New Reply Received - Late refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 10:06:45 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Late refund  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt">Dear valued customer, </div>
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</font><div style="margin: 0in 0in 8pt">Thank you for using Aramex shipping services. </div>
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</font><div style="margin: 0in 0in 8pt">We would like to inform that this request/email is marked as
closed, therefore any further responses won't be visible to us. </div>
<font>

</font><div style="margin: 0in 0in 8pt">For future request do not hesitate to send us a new email/
case with a new different subject name to be able to assist you. </div>
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</font><div style="margin: 0in 0in 0pt; line-height: normal">
<a rel="noreferrer">[email-masked]</a> </div>
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</font><div style="margin: 0in 0in 0pt 0.5in; line-height: normal"><span style="font-size: 12pt"> </span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/25/2022 1:41:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5471448] - Late refund [CaseReference:CAI/1222/18253]</span>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">Note: If we
didn’t receive any reply this case will be closed.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
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</font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Yasmine Hanafy </span> <br> <br><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none"><div class="MsoNormal">
<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/22/2022 1:59:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5471448] - Late refund [CaseReference:CAI/1222/18253]</span>
</div></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
</div>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/21/2022 9:53:00 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5471448] - Late refund [CaseReference:CAI/1222/18253]</span>
</div></div>
<br><font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style='line-height: 107%; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin'>As
per the update on our system, your shipment delivered since 30-11-2022</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><b><span style='line-height: 107%; font-family: "Calibri Light",sans-serif; font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'></span></b></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
</div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
<font>

</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/20/2022 6:13:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#5471448] - Late refund [CaseReference:CAI/1222/18253]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
<br><br>
The case reference assigned to your request is: CAI/1222/18253 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
<br><br>
Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 12/20/2022 6:13:17 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#5471448] - Late refund</span>
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<div style='margin: 0in; font-family: "Calibri",sans-serif; font-size: 15px'>
<strong><span style="color: red; font-size: 14px">[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 14px">This email originated
<strong>outside</strong> of Aramex. <strong>DO NOT CLICK</strong> on <strong>LINKS</strong> or
<strong>ATTACHMENTS </strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</strong></span>
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Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Nov 23, 2022<br>
Order ID: 2109929433<br>
Tracking ID: 47789582912<br>
<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 11/27/22 and as per the tracking website, the items has been collected from the customer on Nov 29 2022 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
<br>
Thank you for your help.<br>
<br>
Regards,<br>
<br>
MAX Support Team</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 19 Dec at 10:07 AM <span class="separator">
, Marniel Baul &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">For Egypt shipments, please send your request to: <a id="OWAAM950B5065FF7E49F2B4D7029AD94414C7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Service Center - CAI E-commerce A</span></a>. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<span style="font-size: 10pt">Aramex International LLC. </span>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 19, 2022 1:26 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5471448] - Late refund</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt">On Sat, 17 Dec at 1:22 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Nov 23, 2022<br>
Order ID: 2109929433<br>
Tracking ID: 47789582912<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 11/27/22 and as per the tracking website, the items has been collected from the customer on Nov 29 2022 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<span style="background: white; color: black">MAX </span>Support Team</span></div>
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</span><span style='color: white; font-family: "fdtktid",serif; font-size: 1pt'>5471448:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5471448