Subject: Ticket Assigned - Conversation with Guest
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:54:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Customer:  Continue Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Customer service Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi , what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407400135 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122622002449     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely D
 issatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  026564000            01:51 PM, 26th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:51 PM, 26th Dec                     Guest                    Hello           01:51 PM, 26th Dec                   Mais                   we can see that you have contacted us regarding your order 9407400135           01:51 PM, 26th Dec                     Guest                    When will my items be delivered?           01:52 PM, 26th Dec                     Guest                    No information provided in the tracking           01:52 PM, 26th Dec                   Mais                   we kindly ask you to please allow us till the end of this day so that the order can be delivered           01:52 PM, 26th D
 ec                     Guest                    I was expecting the items today           01:52 PM, 26th Dec                     Guest                    Perfect           01:52 PM, 26th Dec                   Mais                   as well, you can track the delivery of the order via the website (https://bit.ly/3v0Daf7) through the tracking number (FP122622002449).           01:52 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           01:52 PM, 26th Dec                     Guest                    Apologies, I am visiting from another country           01:53 PM, 26th Dec                   Mais                   we will do our best to deliver the order at the soonest we can           01:53 PM, 26th Dec                     Guest                    I will await. Thank you for your assistance           01:53 PM, 26th Dec                   Mais                   just please allow us the time so that we can deliver it and assist you f
 urther           01:53 PM, 26th Dec                   Mais                   in case you have faced any issue please let us know so that we can do the needful           01:53 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           01:53 PM, 26th Dec                     Guest                    Thank you           01:53 PM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506733