Subject: Ticket Assigned - Conversation with Business management
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:40:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Business management Business management                    Hi           01:29 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:29 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:29 PM, 26th Dec                     Business management                    1           01:29 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Business Management , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:29 PM, 26th Dec                     Business management                    1           01:29 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:29 PM, 26th Dec                     Business management                    9407389632           01:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009527177    You can also easily track your order from My Account > Order History.             01:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:33 PM, 26th Dec                     Business management                    2           01:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:33 PM, 26th Dec                     Business management                    1           01:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:33 PM, 26th Dec                     Business management                    [email-masked]           01:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:33 PM, 26th Dec                   Mais                   Dear customer, I am Mais, thank you for contacting us, how may I assist you today?           01:34 PM, 26th Dec                   Mais                   we can see that you have contacted us regarding your order 9407389632           01:34 PM, 26th Dec                     Business management                    Hi - I am trying to track my order however it’s not showing me anything           01:35 PM, 26th Dec                     Business management                             01:35 PM, 26th Dec                     Business management                    I need to know if my order will arrive today           01:35 PM, 26th Dec                   Mais                   kindly note that your order is on it's way to you and it will be delivered at the soonest           01:36 PM, 26th Dec                   Mais                   please allow us 24 hours as a maximum so that the order can be delivered           01:36 PM, 26th Dec                     Business management                    I am leaving Abu Dhabi around 9pm to fly out for my holiday so hence I needed confirmation           01:37 PM, 26th Dec                   Mais                   and you can track your order through this link https://shipa.com/ar/faq-delivery-business/ and this number SD009527177           01:37 PM, 26th Dec                   Mais                   please accept our full apology, we will do our best to deliver the order at the soonest we can, as we will raise the issue to the concerned team in order to be fully assisted           01:38 PM, 26th Dec                     Business management                    Sure - because on the delivery date it said 26th           01:39 PM, 26th Dec                     Business management                    But thanks I shall wait and see           01:39 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           01:39 PM, 26th Dec                   Mais                   we will do our best to deliver the order at the soonest we can           01:39 PM, 26th Dec                   Mais                   and we thank your patient and understanding           01:39 PM, 26th Dec                     Business management                    No thank you!           01:39 PM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:39 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506661