Subject: Ticket Assigned - Conversation with Kishor Kambli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:03:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kishor Kambli Kishor Kambli                    1           12:31 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:31 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello Kishor Kambli , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:31 PM, 26th Dec                     Kishor Kambli                    1           12:32 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:32 PM, 26th Dec                     Kishor Kambli                    9406802182           12:32 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002367    You can also easily track your order from My Account > Order History.             12:32 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:32 PM, 26th Dec                     Kishor Kambli                    2           12:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:33 PM, 26th Dec                     Kishor Kambli                    1           12:33 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:33 PM, 26th Dec                     Kishor Kambli                    [email-masked]           12:34 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:34 PM, 26th Dec                   Mais                   Hi Kishor, I am Mais, thank you for contacting us, how may I assist you today?           12:36 PM, 26th Dec                   Mais                   we can see that you have contacted us regarding your order 9406802182           12:38 PM, 26th Dec                   Mais                   We have checked for you and found via your order tracking number that your order (9406802182) has been out for delivery on (Dec 26\22), and we hope it will be delivered to you as soon as possible.           12:40 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           12:40 PM, 26th Dec                     Kishor Kambli                    Same question           12:41 PM, 26th Dec                     Kishor Kambli                    Will it be delivered today?           12:41 PM, 26th Dec                     Kishor Kambli                    No calls untill from any delivery guy untill now.Half day over already           12:42 PM, 26th Dec                   Mais                   please allow us the time so that we can deliver the order and contact you           12:43 PM, 26th Dec                     Kishor Kambli                    How much time?           12:44 PM, 26th Dec                     Kishor Kambli                    4 days is too much i guess for one small delivery           12:44 PM, 26th Dec                   Mais                   please accept our full apology that we are unable to determine a specific hour, but you will be contacted before delivering the order so please arrange with the courier to deliver it at your time           12:44 PM, 26th Dec                   Mais                   I am totally understand you, please accept our full apology for the delay           12:45 PM, 26th Dec                     Kishor Kambli                    Can i change the delivery type?           12:45 PM, 26th Dec                     Kishor Kambli                    I will collect from your collection points.The closest to me is Centrepoint Burjuman.           12:45 PM, 26th Dec                     Kishor Kambli                    All fake apologies           12:45 PM, 26th Dec                   Mais                   kindly accept our full apology that we are unable to change the delivery method of the order after it has been confirmed           12:47 PM, 26th Dec                   Mais                   however, kindly note that we will do our best to deliver the order at the soonest we can           12:47 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           12:47 PM, 26th Dec                     Kishor Kambli                    Will it be delivered today by 10 pm atleast?           12:47 PM, 26th Dec                   Mais                   we will do our best to deliver the order today and at the soonest we can           12:48 PM, 26th Dec                     Kishor Kambli                    Soonest cannot be quantified           12:48 PM, 26th Dec                     Kishor Kambli                    I need some fixed time.           12:48 PM, 26th Dec                   Mais                   please allow us till 9 PM as a maximum           12:49 PM, 26th Dec                     Kishor Kambli                    OK           12:49 PM, 26th Dec                     Kishor Kambli                    If not delivered what should I do?           12:49 PM, 26th Dec                     Kishor Kambli                    The address I have given is my office address           12:49 PM, 26th Dec                     Kishor Kambli                    Do you want me to wait untill.9 pm in office for this parcel?           12:49 PM, 26th Dec                   Mais                   please contact us again so that we can do the needful           12:49 PM, 26th Dec                     Kishor Kambli                    At what time.should I contact yiu           12:50 PM, 26th Dec                   Mais                   kindly note that we have informed you that the order may take till 9 PM as a maximum, but you may receive it before that, please arrange with the courier to deliver the order at your specified time,           12:50 PM, 26th Dec                   Mais                   in case you have faced any issue or your order has not been delivered please let us know so that we can do the needful           12:50 PM, 26th Dec                     Kishor Kambli                    When will.he call?           12:50 PM, 26th Dec                     Kishor Kambli                    This is pending since 22nd and till now no action is being taken.           12:51 PM, 26th Dec                   Mais                   please note that we are unable to determine a specific hour, but please rest assured that you will be contacted at the soonest           12:51 PM, 26th Dec                   Mais                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it.           12:51 PM, 26th Dec                     Kishor Kambli                    The escalation is going since 23rd.Its of no use.I was expecting a call.form.your manager.I know nobody will call back           12:52 PM, 26th Dec                   Mais                   please note that we will follow up with the courier team to delivery the shipment at the earliest.           12:53 PM, 26th Dec                     Kishor Kambli                    Can you share the courier company name?           12:54 PM, 26th Dec                   Mais                   we would like to inform you that the courier company is LMG the courier of Landmark Group           12:55 PM, 26th Dec                     Kishor Kambli                    Any contact no you can provide?           12:56 PM, 26th Dec                   Mais                   kindly note that you can contact on 8006927           01:00 PM, 26th Dec                   Mais                   Is there anything else I can assist you with?           01:01 PM, 26th Dec                     Kishor Kambli                    This no gives the same answer which you gave           01:02 PM, 26th Dec                   Mais                   please accept our full apology for the delay, we will do our best to deliver the order at the soonest we can           01:03 PM, 26th Dec                   Mais                   we are working on the issue and it will be solved at the soonest we can           01:03 PM, 26th Dec                     Kishor Kambli                    Thanks           01:03 PM, 26th Dec                     Kishor Kambli                    Bye           01:03 PM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506487