Subject: Ticket Assigned - Conversation with Grace
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 07:57:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Grace Grace                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi grace, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:52 AM, 26th Dec                   Mais                   Hi Grace, I am Mais, thank you for contacting us, how may I assist you today?           11:53 AM, 26th Dec                   Mais                   we can see that you have contacted us regarding refund information, could you please elaborate your query?           11:54 AM, 26th Dec                     Grace                    I was looking at your return procedure but I need to exchange only the size           11:54 AM, 26th Dec                     Grace                    Two shirts were small, can I exchange them?           11:55 AM, 26th Dec                   Mais                   Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (https://www.maxfashion.com), and choosing the products that you want to return. 3- You can visit the nearest (Max) branch and return the product to the branch.           11:55 AM, 26th Dec                   Mais                   Is there anything else I can assist you with?           11:55 AM, 26th Dec                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5506161